In July, the United Kingdom (UK) Financial Conduct Authority (FCA) published a Consultation Paper and Policy Statement (CP25/18) on tackling non-financial misconduct in financial services. There are two components:

The Policy Statement sets out final rules effective 1 September 2026 amending the Code of Conduct sourcebook (COCON) to more clearly provide that non-financial misconduct (NFM) such as bullying, harassment and violence in the workplace may be within the scope of the conduct rules for non-banks. […]

Operational and cost transformation is at the top of the agenda for banks navigating a complex landscape of economic pressure, rising competition, and rapidly evolving customer expectations. With tighter margins and increasing regulatory demands, banks are turning to digital technologies, automation and AI to streamline operations, reduce costs, and enhance service delivery. Yet many banks struggle to deliver on their transformation objectives. Just 18% of banks have been highly successful in achieving their transformation […]